Catherine Freer Wilderness Therapy Programs
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Admissions » Insurance Reimbursement

Insurance Reimbursement

Our JCAHO accreditation and numerous state licensures allow many families to receive health insurance reimbursement for their child's treatment in our expedition programs. It is worth checking to see if your insurance company will cover the cost of the expedition. Please note:

  1. Most insurance companies require pre-authorization for residential care stays; because of this, you should make admission arrangements with your insurance company before your child begins one of our programs.
  2. Insurance companies generally respond best to their customers, so we ask that you contact your company first to check benefits, eligibility, and to arrange for coverage.
  3. Be sure to read your insurance coverage policy before talking with your insurance company so you are well informed.
  4. Be prepared. You will usually be asked to describe your child's problem and our program.
  5. Be sure to ask for a list of the benefits available to you, the maximum available, and any deductions for co-payment or deductible.
  6. Oregon participants, who have substance abuse and mental health problems, are often eligible for insurance coverage under Oregon law.
  7. If the first representative you speak with denies you coverage, do not give up. Ask to speak to a supervisor. Customer representatives rarely have the power to grant exceptions to a standard policy, which tends to include anything unusual.
  8. After you have talked with your insurance company, they may want to discuss your child's symptoms and diagnosis with us to make a final determination of medical necessity. We will provide them with this information after consulting with you and any other sources needed.
  9. If you get stuck in working with your insurance company or need consultation on particular talking points, please feel free to call us for suggestions at (800) 390-3983.